Access Statement for GLENDALE GUEST HOUSE

Introduction

We aim to cater for the needs of all who visit Glendale.We have 7 letting rooms,1 of which is on the ground floor.Ihis room would be accessible for a wheelchair.Room 2 is on the first floor,rooms 3,4 & 5 are on the 2nd floor and rooms 6 & 7 are on the 3rd floor.

The following statement is a summary of services and provisions.

• We are situated half a mile from Whitby town centre, which is a 5-10 minute uphill walk.
• There is a bus stop 20 yards from our front door.The main train station and bus station are situated in the town centre and there are several taxi companies that operate in Whitby and telephone numbers are available on request.
• Accessible taxis are available, Radar keys are available at the tourist centre,situated opposite the train station.The website discoveryorkshire.com provides details of accessible attractions,activities and places to visit.Details from this website can be posted prior to arrival. Our website is www.glendalewhitby.co.uk which provides pictures of our rooms and facilities. A map is also available on the website to assist in navigation.
• We can be contacted by phone or e mail.These are noted in the contact page of the website & are also noted in this document.

Arrival & Car Parking Facilities

• We have parking at the rear of the property for up to 6 vehicles and access can be gained throgh the back door.Assistance is available and assistance with luggage is always offered,The car park is flat concrete and there are 3 steps leading to the stairs.There is security lighting in the car park.A parking space at the front of the building is usually available and access to the front of the property is gained up 1 step into the property.
• Taxis will usually drop off withi 10 metres to the property.
• Our phone number is clearly displayed on our signage at the front of the property.We do provide for pets and any special requests will usually be accommodated by prior arrangement.
• We have 2 doorbells at the front of the property and it may be necessary to press both bells.

Main Entrance, Reception & Ticketing Area

• The main entrance at the front of the building is the most accessible.Entrance is gained up one step which is 6 inches high.The outer front door is upvc and is open through the daytime and at night it is closed but not locked.The inner door is wooden and glass paned.This door is opersted by a yale type lock and is operated with a key from the outside but can be opened without a key from the inside.The area between the doors has a laminate floor.
• Throught the inner door and all other areas throughout the building are carpeted,with the exception of the bathrooms,which are laminate flooring.
• The lighting above the entrance is 3 x 60w bulbs and is therefore quite bright.All door frames and skirting boards are woodstained in mahogony.
• The walls are wood panelled with cream wallpaper above.
• The entrance/reception area is 1 metre wide and access to room 1 is on the same level .
• 2 chairs are situated in the reception area.

Public Areas - Hall, Stairs, Landing, Corridors etc

• There are 12 steps leading to the first landing and a further 5 steps to room 2. All steps are 6 inches in height and 30 inches wide and is all crpeted with no width restrictions.There is a banister up all the staircases.Emergency lighting and smoke detectors are fitted on the staircase.
• There is a further 17 steps up to rooms 3,4 & 5.
• There is a further 15 steps leading to rooms 6 & 7.
• The dining room is situated on the ground floor and can seat up to 18 guests.The floor is carpeted and the chairs are wood with padded seats.

Public Areas - Sitting room, lounges, lobbies etc

• There are no public areas in Glendale guest house.

Public WCs

n/a

Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe

n/a

Laundry

n/a

Shop

n/a

Treatment room/s

n/a

Leisure Facilities

n/a

Outdoor Facilities

n/a

Conference & Meeting Rooms, Banqueting

n/a

Clubs & Entertainment

n/a

Bedrooms & Sleeping Areas

• Bedroom 1 is situated on the ground floor and is the only room that could be suitable for a wheelchair.All doors are 31 inches wide and are woodstained in mahogany on the outside and white on the inside.All bedrooms are carpeted.
• All rooms have a ceiling light switched from the wall and 2 bed lights.
• LCD tv's are fitted in each room and teletext is available.A radio alarm ,iron,trouser press,hairdryer,heater,tea & cooffee making facilities are available in each room.Fresh milk is available on request.
• All electrical appliances have been tested in August 2008.
• Chairs are available in each room.
• Room 1 has a double bed.Room 2 has a double bed.Room 3 is a Superking bed and can be split into two singles.
• Room 4 has a double and single bed.Room 5 has a single bed.Room 6 has a superking,which again can be split into two singles.
• Room 7 is a family room and has a double bed and has bunk beds.A Z bed is available and could be accommodated in rooms 6 or 7.
• All bedrooms have been fitted with new smoke detectors in September 2008.

Bathroom, Shower-room & WC [Ensuite or Shared]

• All rooms are ensuite except the single(room 5),which has a private shower room & wc located on the first landing.
• All bathrooms are laminate and are entered through 1 door 29 inches wide.
• All bathrooms are fitted with 1 overhead light and lights over the washbasin.
• The width of the bathrooms is 30 inches and would not accommodate a wheelchair.
• There is a shower in each bathroom which is fitted on a plinth 6 inches high with a further step of 3 inches into the shower cubicle. There is 1 shower head which has different spray settings.All showers are tank fed with the exception of rooms 5 & 7 which have electric showers.All have adjustable temperature.
• Room 6 is the only room with a bath & a shower fitted.
• All washbasins are built into vanity units . Shaver points are fitted in all bathrooms.

Self-Catering Kitchen

n/a

Caravans, Holiday Homes & Twin Units

n/a

Touring Facilities (Holiday Parks)

n/a

Boats - Narrow Boat, Cruiser & Hotel Boat

n/a

Attractions (Displays, exhibits, rides etc.)

n/a

Grounds and Gardens

n/a

Additional Information

• Evacuation procedures are printed clearly in each room and the exit route is via the front door through the inner glass door.The proprietors would ensure the safe evacuation of guests in case of emergency.The fire panel is serviced each year and we have just upgraded the detectors from heat to smoke detectors.The fire alarm is a loud siren.
• Glendale operates a strict no smoking policy.
• All electrical equipment is tested yearly for compliance and safety.
• All fire extinguishers are tested yearly.
• Pets are welcome at Glendale but are not allowed in the dining room and are not to be left unattended in the bedrooms apart from breakfast.Guests wishing to bring dogs are encouraged to bring their own food , bowl & bedding.
• We are able to cater for special dietary needs if notified in advance.
• At Glendale we strive to give complete satisfaction and are willing to comply with any reasonable requests .

Contact Information

Address: 16 CRESCENT AVENUE. WHITBY. NORTH YORKSHIRE. YO21 3ED

Telephone: 01947 604242

Fax:

Minicom:

Email: mickpelling1@msn.com

Website: www.glendalewhitby.co.uk

Grid reference:

Hours of operation:

Emergency number: We are available most of the time, but if we can not be contacted then we can be reached on 07920 426103 which is also on the room keys.

Local carers:

Local equipment hire companies:

Local public transport numbers:

Local accessible taxi numbers:

Future Plans

• We are constantly trying to improve the services available and plan to have a ramp for the front door.Freeview tv will be available in all rooms early 2009. We are looking at the possibility of making room 5 ensuite but this may have to be deferred to 2010.

Contact Telephone and Email Address

We welcome your feedback to help us continuously improve if you have any comments please phone 01947 604242 or email mickpelling1@msn.com

Created: 17 September 2008